“Ordering a Pizza at the Standard Market Grill in Lincoln Park” by Joseph Suglia
On Friday, 21 November 2014 at 5:05 p.m., I ordered a cheese pizza at the Lincoln Park location of the Standard Market Grill. The clerk who took my order is named Nicolette. This pizza was “to-go.”
When I arrived home, I opened the cardboard box in which the pizza was contained and discovered to my horror that there was not a single fleck of red on the entire pizza. I looked more closely at the pizza. No, there was not a single lineament of tomato puree on the gobbets of cheese that bedecked the pizza disc. Nor was there any tomato puree on the bready background. I called the restaurant at 5:27 p.m.; Nicolette answered the telephone. I explained to her that tomato purée was absent from the pizza that I ordered, and Nicolette insisted that there was tomato sauce on the pizza, “even if there wasn’t enough for [my] liking.” I insisted, in turn, that there was no tomato sauce on the pizza.
I extracted the web of cheese from the pizza disc. Not a single trace of tomato purée was uncovered. There was no red on the underside of the cheese web, either. I ate a slice–which was all that I could stand, since the pizza was flavorless–and, no, I did not sense the unmistakable taste-datum that had been inscribed into my consciousness, the tangy tomato purée with which the Standard Market Grill has slathered all of the many pizzas that I have ordered in the past. The sponginess of the bread did not compensate for the untastiness of the pizza-complex.
If Nicolette was correct, and she wasn’t, and there WAS tomato sauce on the pizza, then why was the pizza sauce both invisible and untasteable? Again, I have ordered many pizzas from the Lincoln Park location in the past, and all of them were blessed with a tomatoey tang.
I wrote the management on this matter and never received a response. This is the level of customer service that I have come to expect from the Lincoln Park branch of the Standard Market Grill.
444 West Fullerton Parkway is a challenging space for any business to occupy. In my ten years of living in Lincoln Park, I have seen four businesses at 444 West Fullerton Parkway flounder and founder, fail and flail. The Standard Market Grill is struggling, and it will not stand.